Workplace bullying can be found in many different situations and has become a more common topic of discussion, with estimates suggesting that somewhere between 25 and 50% of the workforce has been subject to some form of bullying in the workplace. Workplace bullying can take many forms, is generally intentional, and costing organizations millions. This article explores the impact of workforce bullying.

Diversity misconceptions are not necessarily born out of malice or prejudice but rather ignorance or misinformation. This article offers ten powerful questions for addressing someone’s diversity misconceptions.

Source: Diversity Officer Magazine

Navigating relationships across difference can pose challenges and requires some cultural knowledge to navigate this terrain. Here are some tips for developing cultural sensitivity in your patient/customer interactions.

A quick, fun and engaging way to test your multicultural knowledge, learn a few fun facts about other countries, cultures and religions and prompt discussion around cultural awareness.  You can use these questions as part of your daily trivia contest as a way to keep employees connected and engaged in a fun and interactive way.

Justin Baldoni wants to start a dialogue with men about redefining masculinity — to figure out ways to be not just good men but good humans. In a warm, personal talk, he shares his effort to reconcile who he is with who the world tells him a man should be.

Looking to get ahead in your career? Start by being respectful to your coworkers, says leadership researcher Christine Porath. In this science-backed talk, she shares surprising insights about the costs of rudeness and shows how little acts of respect can boost your professional success — and your company’s bottom line.

For the first time ever, we have five generations in the workplace at the same time, says entrepreneur Chip Conley. What would happen if we got intentional about how we all work together? In this accessible talk, Conley shows how age diversity makes companies stronger and calls for different generations to mentor each other at work, with wisdom flowing from old to young and young to old alike.

Our lives, our cultures, are composed of many overlapping stories. Novelist Chimamanda Adichie tells the story of how she found her authentic cultural voice — and warns that if we hear only a single story about another person or country, we risk a critical misunderstanding.

The Customer Connections Worksheet is a tool designed to help individuals explore model behaviors in order to plan for an inclusive and productive client business interaction.

An index by subject to various diversity and inclusion related organizations and resources. go to resources and links >

The Quality of Care Self-Assessment is a quick way to determine your level of competency in dealing with a diverse set of patients, areas of strengths and opportunities for improvement. This tool is not intended to provide a comprehensive assessment of your skills and competencies but a quick reference and high-level overview.

The Cultural Competence Action Plan is a tool designed to help healthcare providers identify competency strengths and opportunities for development. The tool identifies key competencies associated with the delivery of culturally competent care and provides a thought process for building competency in each area.

The customer service self assessment is a quick way to determine your level of competency in dealing with a diverse set of customers, areas of strengths and opportunities for improvement. This tool is not intended to provide a comprehensive assessment of your skills and competencies but a quick reference and high-level overview.

This toolkit contains disability factoids, a quiz, and dos and dont’s that can be shared with employees in your organization.

Today, immigration, the use of technology and ease of travel have made globalization everyone’s business, whether you work in a neighborhood gift shop or a Fortune 100 company.  It is a worthy task to invest some time and energy in developing a conceptual knowledge of cultural perspectives and global issues.  While this can seem an overwhelming task there are some simple steps and valuable resources that can help you on your journey.

In our work to build cultural competence for individuals and organizations, we see recurring myths pop up about this skill. This article explores the five myths that explain why we don’t pay attention to cultural competence or don’t think that it applies to us.

This cultural competence conversation starter is designed to help managers and their teams recognize how cultural competence can impact the success of business interactions.

This cultural competence conversation starter is designed to deepen our understanding of how our actions and decisions effect colleagues on an individual level and impact overall organizational culture.